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  Citizen's Charter


OUR VISION
The Department of Space has the primary objective of promoting development and application of space science and technology to assist in all-round development of the nation.


OUR CLIENTS
Our clients are:
  • User Ministries/Departments of the Central Government viz., Ministry of Information and Broadcasting, Department of Telecommunications, India Meteorological Department
  • Remote Sensing Agencies in State Governments and Union Territories,
  • Quasi Government Organisa-tions, NGOs and the Private Sector for developmental purposes through satellite imaging.
  • Educational institutions in promotion of research and development in space science and technology.

OUR ACTIVITIES:

The Department of Space has evolved the following programmes with the objective of promoting & developing application of space science and space technology;

[a]
Launch Vehicle programme having indigenous capability for launching space-crafts.
[b]
INSAT Programme for tele communications, broadcasting, meteorology, development of education etc.
[c]
Remote Sensing Programme for application of satellite imagery for various developmental purposes; and
[d]
Research and Development in Space Sciences and Technology for sub-serving the end of applying them for national development.

SERVICES PROVIDED BY THE DEPARTMENT OF SPACE.

The Department of Space is committed to -

[i]
Provide national space infrastructure for the telecommunication needs of the country;
[ii]
Provide satellite services required for weather forecasting, monitoring etc.,
[iii]
Provide satellite imagery required for the developmental and security needs of the country.
[iv]
Provide satellite imagery and specific products and services required for application of space science and technology for developmental purposes to the Central Government, State Governments, Quasi Governmental Organisations, NGOs and the private sector;
[v]
Promote Research & Development in space sciences and technology.

While operationalising the above mentioned objectives, Department of Space will

[a]
Provide required transponders and facilities out of its own capacity as well as by hiring additional capacity, if need be.
[b]
Register Indian Satellite System for public and private sectors.
[c]
Provide its products and services in a prompt, efficient and corruption free manner to all the users/clients.

III. FOR REMOTE SENSING DATA :

The National Remote Sensing Agency, an Autonomous body under the Department of Space, will deliver satellite data products requisitioned by user institutions and individual citizens within specified time limits through the NRSA Data Centre from the following address:

NRSA Data Centre [NDC]
National Remote Sensing Agency
Department of Space,
Government of India
Balanagar, Hyderabad-500 037
Phone : 00 91 040 23878560 or 23879572 Extn:2327
Fax: 00 91 040 23878664 or 23878158
E-mail : sales@nrsa.gov.in
Website:www.nrsa.gov.in

IV. The Apex marketing agency for Space products & services

ANTRIX Corporation is the commercial wing of the Department of Space established to promote the commercial use of satellite services across the globe, gives the following services :

-
markets sub-systems and components for satellites
-
undertakes orders for satellites to user's specifications
-
provides launch services and tracking facilities
-
organises training of manpower and software development.

Please address :
Shri K.R.Sridhara Murthi,
Managing Director,
ANTRIX Corporation Ltd.,
Antariksh Bhavan
New BEL Road,
Bangalore-560 094
Phone : 080 23416273 or 22172184
Fax: 080 23418981
E Mail : krs@antrix.org


WHOM TO CONTACT:

I. Public Grievance and complaints

Dr. R G Nadadur
Joint Secretary,
Public Grievances Officer & Chief Vigilance Officer,
Department of Space
Antariksh Bhavan New BEL Road, Bangalore-560 094
Phone No.23416393 or 22172304
Fax No.23418237
E-Mail : rgnadadur@isro.gov.in

II. Public Relations :

Shri S Satish,
Director, P&PR Unit
Antariksh Bhavan, New BEL Road, Bangalore-560 094
Phone No.23415275 or 22172296
Fax No.23511984
E Mail: satish@isro.gov.in

III. LIST OF OFFICERS HANDLING PUBLIC/STAFF GRIEVANCES IN THE DEPARTMENT OF SPACE AND ITS CENTRES/UNITS


GOVERNMENT OF INDIA
DEPARTMENT OF SPACE
ANTARIKSH BHAVAN NEW BEL ROAD
BANGALORE -560 094
NOTICE

WE, THE PUBLIC SERVANTS OF INDIA DO HEREBY SOLEMNLY PLEDGE THAT WE SHALL CONTINUOUSLY STRIVE TO BRING ABOUT INTEGRITY AND TRANSPARENCY IN ALL SPHERES OF OUR ACTIVITIES. WE ALSO PLEDGE THAT WE SHALL WORK UNSTINTINGLY FOR ERADICATION OF CORRUPTION IN ALL SPHERES OF LIFE. WE SHALL REMAIN VIGILANT AND WORK TOWARDS THE GROWTH AND REPUTATION OF OUR ORGANISATION. THROUGH OUR COLLECTIVE EFFORTS, WE SHALL BRING PRIDE TO OUR ORGANISATIONS AND PROVIDE VALUE BASED SERVICE TO OUR COUNTRYMEN. WE SHALL DO OUR DUTY CONSCIENTIOUSLY AND ACT WITHOUT FEAR OR FAVOUR.

THIS OFFICE IS THUS COMMITTED TO MAINTAINING THE HIGHEST LEVEL OF ETHICS IN ITS WORKING. TOWARDS ACHIEVING THE ABOVE OBJECTIVE, ALL ARE REQUESTED :

- NOT TO PAY BRIBE
- IF ANYBODY IN THIS DEPARTMENT OR ITS OFFICES ASKS FOR BRIBE; OR
- IF YOU HAVE ANY INFORMATION ON CORRUPTION; OR IF YOU ARE A VICTIM OF CORRUPTION IN ANY OF OUR OFFICES

YOU MAY COMPLAIN TO:-
Dr. R G Nadadur
Joint Secretary and Chief Vigilance Officer,
Antariksh Bhavan New BEL Road, Bangalore-560 094
Phone No.23416393 or 22172304
Fax No.23418237
E-Mail : rgnadadur@isro.gov.in

YOU CAN ALSO COMPLAIN TO THE:-
CENTRAL VIGILANCE COMMISSION
SATARKTA BHAWAN, BLOCK 'A'
GPO COMPLEX, INA
NEW DELHI-110 023.